After you play in a competition or use our "submit card" feature, your score is submitted by us to the GOLF Link system, which automatically recalculates your handicap based on the most recent scores. This ensures your handicap remains accurate and up-to-date. We typically submit scores between 9pm and 11pm AWST, daily. 

"Unallocated" means that your initial handicap has not yet been sent to GOLF Link by the club. You should contact The Golf Collective if you see this status to ensure your handicap is properly allocated. 

Your first 9-hole score might not be visible because it needs to be paired with another 9-hole score to create a complete 18-hole round. Once you submit another 9-hole score, the two will be combined, and your handicap history will be updated accordingly 

If your GOLF Link card is lost or damaged, you can order a replacement through the GOLF Link website. The replacement process is straightforward and can be initiated online. 

If you forget your GOLF Link number, you can retrieve it by contacting us via email admin@thegolfcollective.com.au or checking your membership card. You can also contact GOLF Link support directly on 1300 650 750 or help@golflink.com.au between 8am and 8pm 7 days a week. 

The Hard Cap limits how much your GA Handicap can increase within a 12-month period to a maximum of 5 strokes, preventing significant upward shifts due to a loss of form. The Soft Cap comes into play after a 3-stroke increase and slows further increases by 50% to maintain fairness and consistency. 

Match play scores are not permitted for handicapping purposes because the format doesn’t align with the standardized methods required to calculate handicaps consistently. 

The GA Handicap is your official Golf Australia Handicap, which is then adjusted according to the Slope Rating of the course you are playing to determine your Daily Handicap for that specific round. This adjustment allows for a fair comparison of scores across different courses. 

Your handicap is calculated using the best 8 differentials from your most recent 20 scores, multiplied by 0.93. If you have fewer than 20 scores, the calculation adjusts accordingly. This system ensures that your handicap reflects your best performances rather than your average score. 

After you complete the registration process, it may take up to 24 hours to get fully set up in our system. You'll receive a confirmation email once your account has been verified and set up. This step ensures that all the information you provided is accurate. Once you've receieved that e-mail you'll be able to register for events and access all of your membership perks.

Once you receive an email confirming your account activation (typically within 24 hours of signing up), you'll then be able to register for events and access your entry discounts. 

Your membership perks are accessible through your online account on our website. Log in and navigate to the 'My Membership' section, where you’ll find details on discounts, exclusive offers, and other benefits. For specific perks like vouchers or event entries, instructions will be provided within your account. 

Yes, you can compete for prizes with a new handicap. However, for certain events, you may need to have an established handicap with at least 10 recorded rounds to utilize your full handicap allowance. We recommend reviewing the specific event rules or reaching out to us if you have any questions. 

Absolutely! Members of The Golf Collective are encouraged to bring guests to our events. There may be guest fees associated with certain events, so please check the event details when registering. 

Please make sure you regularly check your junk and spam folders. We send communications from a number of different systems, and with all the scams going on in the world, spam filters are stronger than ever and may accidentally let one slip through. Ensure we are saved as a safe sender, and you shouldn't have any issues. If you continue to experience problems, please reach out to our support team for further assistance. 

All memberships are set up as auto-renew subscriptions. You'll receive a notification email 7 days before your renewal is due. If you wish to make any changes, you can log into your account at any time and manage your renewal settings under the 'Membership' section. 

To update your credit card details, log into your account on our website and navigate to the 'Subscription' or 'Payment Methods' section within your member account. There, you can securely update your payment information. If you need any assistance, our support team is available to help. 

To cancel your membership, please log into your account and navigate to the 'Membership' section. There, you will find the option to manage or cancel your membership. If you encounter any issues, our support team is available to assist you.