Question 1

How is my handicap updated through GOLF Link?

Accepted Answer

After you play in a competition or use our "submit card" feature, your score is submitted by us to the GOLF Link system, which automatically recalculates your handicap based on the most recent scores. This ensures your handicap remains accurate and up-to-date. We typically submit scores between 9pm and 11pm AWST, daily.

Question 2

What does &#8220;Handicap Status: Unallocated&#8221; mean when I check my GOLF Link number?

Accepted Answer

"Unallocated" means that your initial handicap has not yet been sent to GOLF Link by the club. You should contact The Golf Collective if you see this status to ensure your handicap is properly allocated.

Question 3

Why can&#8217;t I see my 9-hole score in the GOLF Link system?

Accepted Answer

Your first 9-hole score might not be visible because it needs to be paired with another 9-hole score to create a complete 18-hole round. Once you submit another 9-hole score, the two will be combined, and your handicap history will be updated accordingly

Question 4

How do I replace a lost or damaged GOLF Link card?

Accepted Answer

If your GOLF Link card is lost or damaged, you can order a replacement through the GOLF Link website. The replacement process is straightforward and can be initiated online.

Question 5

What should I do if I forget my GOLF Link number?

Accepted Answer

If you forget your GOLF Link number, you can retrieve it by contacting us via email admin@thegolfcollective.com.au or checking your membership card. You can also contact GOLF Link support directly on 1300 650 750 or help@golflink.com.au between 8am and 8pm 7 days a week.

Question 6

How is my handicap calculated?

Accepted Answer

Your handicap is calculated using the best 8 differentials from your most recent 20 scores, multiplied by 0.93. If you have fewer than 20 scores, the calculation adjusts accordingly. This system ensures that your handicap reflects your best performances rather than your average score.

Question 7

Can I be handicapped for 9-hole scores?

Accepted Answer

Yes, 9-hole scores count towards your Golf Australia Handicap. When you submit a 9-hole score, the system adjusts it to an 18-hole equivalent for handicapping purposes. This means shorter rounds can still help you maintain and improve your handicap.

Question 8

What is the difference between a GA Handicap and a Daily Handicap?

Accepted Answer

The GA Handicap is your official Golf Australia Handicap, which is then adjusted according to the Slope Rating of the course you are playing to determine your Daily Handicap for that specific round. This adjustment allows for a fair comparison of scores across different courses.

Question 9

How does attester verification work for 9-hole rounds?

Accepted Answer

When submitting your score, you can select your attester’s name from the member list or choose "Guest with GA." This acts as an electronic signature, verifying that your score has been confirmed in person. Geo-location tools and regular reviews ensure score legitimacy.

Question 10

How do I submit a 9-hole score using Golf Genius?

Accepted Answer

You can submit 9-hole scores in two ways:

Option
1: Enter scores for the 9 holes you’ve played, mark unplayed holes with an “X,” and submit the scorecard.
Option
2: Enter scores for the 9 holes you’ve played, save your progress after each hole, and exit the app. Our team will process the score as a 9-hole round later.

Question 11

Do I need to confirm my 9-hole score before exiting the app?

Accepted Answer

No, you don’t need to confirm 9-hole scores. Once entered, the app automatically saves your scores. As your club, we review all submissions daily to ensure they’re accurate. If any concerns arise, we may contact you for clarification.

Question 12

Why doesn’t the Golf Genius app have a 9-hole option?

Accepted Answer

Currently, the Golf Genius app defaults to an 18-hole scorecard format because it’s aligned with leaderboard structures for monthly competitions. However, you can still submit your 9-hole scores, and our team ensures they are processed correctly for handicapping.

Question 13

What is the Hard Cap and Soft Cap in handicapping?

Accepted Answer

The Hard Cap limits how much your GA Handicap can increase within a 12-month period to a maximum of 5 strokes, preventing significant upward shifts due to a loss of form. The Soft Cap comes into play after a 3-stroke increase and slows further increases by 50% to maintain fairness and consistency.

Question 14

Why can&#8217;t I use my match play scores for handicapping?

Accepted Answer

Match play scores are not permitted for handicapping purposes because the format doesn’t align with the standardized methods required to calculate handicaps consistently.

Question 15

How long does it take to get my profile active?

Accepted Answer

After you complete the registration process, it may take up to 24 hours to get fully set up in our system. You'll receive a confirmation email once your account has been verified and set up. This step ensures that all the information you provided is accurate. Once you've receieved that e-mail you'll be able to register for events and access all of your membership perks.

Question 16

Can I register for events right away?

Accepted Answer

Once you receive an email confirming your account activation (typically within 24 hours of signing up), you'll then be able to register for events and access your entry discounts.

Question 17

How do I access my membership perks?

Accepted Answer

Your membership perks are accessible through your online account on our website. Log in and navigate to the 'My Membership' section, where you’ll find details on discounts, exclusive offers, and other benefits. For specific perks like vouchers or event entries, instructions will be provided within your account.

Question 18

Can I compete for prizes with a new handicap?

Accepted Answer

Yes, you can compete for prizes with a new handicap. However, for certain events, you may need to have an established handicap with at least 10 recorded rounds to utilize your full handicap allowance. We recommend reviewing the specific event rules or reaching out to us if you have any questions.

Question 19

Can I bring guests along to events?

Accepted Answer

Absolutely! Members of The Golf Collective are encouraged to bring guests to our events. There may be guest fees associated with certain events, so please check the event details when registering.

Question 20

I don&#8217;t appear to receiving some e-mails?

Accepted Answer

Please make sure you regularly check your junk and spam folders. We send communications from a number of different systems, and with all the scams going on in the world, spam filters are stronger than ever and may accidentally let one slip through. Ensure we are saved as a safe sender, and you shouldn't have any issues. If you continue to experience problems, please reach out to our support team for further assistance.

Question 21

How do I renew my membership?

Accepted Answer

All memberships are set up as auto-renew subscriptions. You'll receive a notification email 7 days before your renewal is due. If you wish to make any changes, you can log into your account at any time and manage your renewal settings under the 'Membership' section.

Question 22

How do I update my credit card details?

Accepted Answer

To update your credit card details, log into your account on our website and navigate to the 'Subscription' or 'Payment Methods' section within your member account. There, you can securely update your payment information. If you need any assistance, our support team is available to help.

Question 23

How do I cancel my membership?

Accepted Answer

To cancel your membership, please log into your account and navigate to the 'Membership' section. There, you will find the option to manage or cancel your membership. If you encounter any issues, our support team is available to assist you.

Frequently Asked Questions

GOLF Link

Handicapping

Membership

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